Safety & Trust
How we keep the Boardom community safe.
Secure Payments
Every transaction on Boardom is processed through Stripe, a PCI-certified payment provider. We never store your card details. When you buy an item, your payment is held securely until you confirm you're happy with your purchase — the seller only gets paid once you do.
Buyer Protection
Every order on Boardom includes built-in buyer protection. If your item doesn't arrive, was damaged in transit, or is significantly not as described, you can request a refund within 48 hours of delivery confirmation. We review every dispute carefully and issue refunds where appropriate.
48-Hour Verification Window
After delivery, buyers have 48 hours to inspect the item and confirm it matches the listing. If everything looks good, you confirm receipt and the seller is paid. If you don't respond within 48 hours, the order auto-completes.
Safe Communication
Our in-app messaging system lets buyers and sellers communicate directly without sharing personal contact information. Keep all conversations on the platform so we can help resolve any issues that arise.
Community Guidelines
Boardom is built on mutual respect. All users agree to our community standards:
- Be honest — describe items accurately and set fair prices
- Be respectful — treat other members the way you'd like to be treated
- No counterfeit or stolen goods
- No harassment, abuse, or threatening behaviour
- No attempts to circumvent the payment system
Violations may result in account suspension or permanent removal from the platform.
Tips for Buyers
- Read the full listing description and check all photos before purchasing
- Ask the seller questions via messaging if anything is unclear
- Inspect your item as soon as it arrives and confirm or dispute within 48 hours
- Never pay outside of the Boardom checkout — off-platform payments are not protected
Tips for Sellers
- Use clear, well-lit photos and describe any wear or damage honestly
- Ship items promptly using a tracked delivery service
- Package items securely to prevent damage in transit
- Respond to buyer messages quickly to build trust and close sales
Report a Problem
If you encounter suspicious activity, fraud, or a user violating our guidelines, contact us at safety@boardom.co. We take every report seriously and investigate promptly.